Propbox Privacy Policy

Effective Date: March 18, 2025

This Privacy Policy explains how we collect, use, and protect your data when you use our platform to sell your home without an agent. By using Propbox, you agree to the terms below.

1. What We Collect (And Why)

When you use Propbox, we collect the following categories of info:

a. Information You Provide

• Account details (name, email, password)
  
  
• Property details (address, photos, description, price)
  
  
• Communications (support tickets, feedback, messages)
  
  
• Payment information (processed via secure 3rd parties)
  
  

b. Information We Get Automatically

• Device/browser data
  
  
• IP address and geolocation
  
  
• Pages visited, features used, time on site
  
  
• Clicks, scrolls, and interactions
  
  

This helps us improve the platform, diagnose issues, and understand what’s working (or not).

c. Info From Third Parties

• Google Sign-In: If you use Google to sign up or log in, we may access your name, email, and profile photo as permitted by Google’s API.
  
  
• Analytics: We use tools like Google Analytics, Meta Pixel, and Hotjar to understand how users interact with the site. These tools may place cookies or collect session data.
  
  

2. How We Use Your Data

• To provide and improve our services
  
  
• To personalize your user experience
  
  
• To process payments and provide receipts
  
  
• To troubleshoot issues and provide support
  
  
• To show you relevant content, features, or offers
  
  
• To comply with legal obligations
  
  

We may use anonymized or aggregated data to improve our AI and platform features. This data does not identify you personally.

3. Sharing Your Data

We do not sell your personal info. We do, however, share data with:

• Third-party service providers (e.g. analytics, hosting, payment processors)
  
  
• MLS partners or listing services, when you opt to share your property
  
  
• Legal authorities, if required by law or to protect our rights
  
  

Any vendor we work with is required to handle your data securely and only for approved purposes.

4. Cookies & Tracking

Propbox uses cookies and similar tech to:

• Keep you logged in
  
  
• Remember your preferences
  
  
• Track user behavior for product improvement
  
  
• Deliver more relevant content and marketing
  
  

You can disable cookies in your browser, but some features may break.

5. Data Storage & Security

Your data is stored on secure servers and protected using industry-standard practices. No system is 100% secure, but we work hard to keep your info safe.

If there’s ever a breach affecting your data, we’ll notify you promptly.

6. AI-Specific Disclosure

Propbox uses AI to provide suggestions based on property data and market trends. This AI:

• Does not access or analyze personal messages or private files
  
  
• May occasionally generate incorrect or outdated recommendations
  
  
• Is not a substitute for legal, financial, or professional advice
  
  

You’re always in control of final decisions. We recommend verifying any AI-generated advice independently.

7. Your Rights & Choices

You can:

• View and update your account info anytime
  
  
• Request deletion of your data by emailing [email protected]
  
  
• Opt out of marketing emails via the unsubscribe link
  
  
• Control cookies via browser settings
  
  

We’ll honor all reasonable requests in accordance with applicable laws.

8. Children’s Privacy

Propbox is for users 18 and older. We don’t knowingly collect data from minors. If we find out a kid slipped through, we’ll delete their data immediately.

9. Updates to This Policy

We might update this policy sometimes to reflect new features, legal changes, or better explanations. If the changes are significant, we’ll give you a heads-up. Continued use = acceptance.

10. Contact Us

Got questions? Send us a message at [email protected]